Webinars, videos and virtual events

Stay current with the latest webinars on Customer Experience. To continue your learning, browse more than 100,000 webinars, videos and virtual events covering hundreds of focused tech and business topics available on TechTarget's BrightTALK.com platform.

Featured Customer Experience Webinars

• Strengthening Defenses Against AI-Driven Threats in Service Provider Environments

  Jim Hodges, Research Director – Cloud and Security, Heavy Reading | Prakash Sinha, Senior Director and Technology Evangelist, Radware

  Strengthening Defenses Against AI-Driven Threats in Service Provider Environments in today’s landscape, where AI dominates headlines, service ...more

  Play October 23 2024| 62 mins More on: AI-Driven Threats, Service provider security, AI-powered attacks
• Strategic Edge Computing: Elevating Security and Performance for Enterprises

  Hari Gollapalli, Senior Software Development | PayPal

  Traditional application hosting strategies are increasingly redundant. As user expectations for instant access and seamless experiences grow, ...more

  Remind Me November 06 2024| 60 mins More on: edge computing, Cyber Security, latency

• "AI" Spells Operational Excellence

  Phyllis Drucker, Influencer | EZ2BGR8 Service Management |

  Imagine a world where your customers are your biggest fans, and your employees rave about their IT Operations Department. It's not a dream, it's ...more

  Remind Me November 14 2024| 60 mins More on: AI, Artificial Intelligence, Customer Experience
• How manufacturers can streamline customer operations to unlock growth

  Venugopal G, Associate Vice President, Infosys Limited Rajiv Puri, VP Manufacturing Industry Strategy, Solutions & Partnerships, Infosys Limited Ashish Pujari, Head of Manufacturing Industry Go-To-Market Director, APAC, ServiceNow

  In today's dynamic market, manufacturers must streamline complex customer operations to eliminate friction from sales and service, driving customer ...more

  Play October 23 2024| 57 mins More on: Manufacturing, Customer Experience,
• Mastering Identity Resolution to Assemble Prospect Buying Teams

  Felix Serna, VP Marketing, Leadspace; Amish Sheth, SVP Customer Experience, Leadspace

  Identity Resolution is foundational to creating accurate and complete buying teams within target accounts. It requires pulling data across personas, ...more

  Remind Me October 23 2024| 30 mins More on: Sales Analytics, Marketing Analytics, Marketing and Sales Alignment
• Avantra Global Summit 2024: Your SAP operations community event

  John Appleby - Avantra CEO, Brenton O'Callaghan - Chief Customer Officer at Avantra, Bernd Engist - Chief Technology Officer at Avantra. Plus special guests.

  Join us at the Avantra Global Summit 2024, the only hybrid event aimed specifically at SAP operations professionals. It will be streamed live on ...more

  Live October 23 2024| 120 mins More on: sap, rise with sap, sap monitoring
• A History of Survey Disasters 2024 (EU)

  Jeannie Zaemes, Senior Director of Growth Marketing, Alchemer

  There are a number of ways your survey can go South. This webinar will detail WHY those survey disasters occur and HOW to avoid them in the future. ...more

  Play October 23 2024| 14 mins More on: Customer Experience, Customer Care, Customer Data
• Exploring the Art of B2B Video Marketing

  Jon Mycroft, VP, Integrated Publisher, TechTarget and Matt Harris, Director, Studios, BrightTALK

  When competition is fierce, tech marketers are eager for ways to stand out to convey their corporate message and capture the attention of busy buyers...more

  Play October 23 2024| 38 mins More on: B2B Marketing, Content Marketing, Demand Generation
• The Strategic Power of CDPs and AI for Elevating Customer Experiences

  Matthew Parisi, Product Marketing Director, Tealium & Brian McKenna, Senior Analyst, Business Applications, Enterprise Strategy Group

  To make your customer experience (CX) programs truly strategic, you need to differentiate how your organization manages and capitalizes on customer ...more

  Play October 22 2024| 45 mins More on: Customer Experience, Customer Journey, Customer Data
• A History of Survey Disasters 2024 (APAC)

  Jeannie Zaemes, Senior Director of Growth Marketing, Alchemer

  There are a number of ways your survey can go South. This webinar will detail WHY those survey disasters occur and HOW to avoid them in the future. ...more

  Play October 23 2024| 14 mins More on: Customer Experience, Customer Care, Customer Data
• Customer-Focused Storytelling For Product Information Developers

  Alan Porter > Host: Scott Abel

  In an era where customer experience is king, storytelling has become crucial in creating engaging and effective product information. Join us for a ...more

  Play October 22 2024| 57 mins More on: Content Strategy, Storytelling, Product Information