Enterprise applications of AI
A large percentage of enterprises have already implemented some type of artificial intelligence software to improve their business, be it chatbots for customer service or machine learning for predictive analytics. Find information about those enterprise AI applications and many more emerging uses of AI.
Top Stories
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Feature
23 Oct 2024
Databricks lakehouse a secret weapon for WNBA's Fever
The vendor's platform has helped Pacers Sports & Entertainment -- parent company of the NBA's Pacers and WNBA's Fever -- free data from isolation to fuel an analytics-driven future. Continue Reading
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Opinion
23 Oct 2024
Blueprint for hybrid observability: AI and its 4 key enablers
There are four elements that create a foundation for AI-driven observability. The ability to automatically detect new or updated components is just one of them. Continue Reading
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News
22 Oct 2024
Reltio update delivers new AI-powered matching capabilities
The data unification vendor's latest AI tool is a prebuilt customer data matching tool that uses LLMs and machine learning to help users develop more complete customer profiles. Continue Reading
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Tip
22 Oct 2024
10 multitouch attribution software and tools
MTA tools can help marketers understand the customer journey and track which touchpoints lead to the most conversions. Top tools include Adobe Analytics, Branch and Triple Whale. Continue Reading
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Feature
22 Oct 2024
How data analytics could improve sustainability
Organizational leaders can't just assess sustainability efforts by feel. Instead, using data and analysis is key. So why aren't more organizations using these? Continue Reading
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News
18 Oct 2024
Amplitude adds A/B testing tool to analytics suite
Both the vendor's new feature as well as its recent acquisition of Command AI aim to make it easier for business users to work with its tools without requiring expert help. Continue Reading
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News
16 Oct 2024
Informatica update targets preparing data for AI development
The data management vendor's latest platform update includes features aimed at enabling customers to effectively ready their data for informing models and applications. Continue Reading
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Tip
16 Oct 2024
Types of AI algorithms and how they work
AI algorithms can help businesses gain a competitive advantage. Learn the main types of AI algorithms, how they work, and why companies must thoroughly evaluate benefits and risks. Continue Reading
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Tip
16 Oct 2024
How businesses can measure AI success with KPIs
AI KPIs should include direct and indirect metrics. Learn about the standard and generative AI-specific KPIs that will help you gauge the success of your AI projects. Continue Reading
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Feature
15 Oct 2024
OCR vs. IDP: What's the difference?
OCR and IDP both extract text from images, but IDP can analyze a text's meaning. Explore the key differences between these related but distinct technologies. Continue Reading
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Podcast
15 Oct 2024
Closing the gap between open source and closed AI models
More enterprises are fine-tuning open models from vendors including Meta, xAI and Mistral AI. This has led startups like Together AI to see this is the future. Continue Reading
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Feature
09 Oct 2024
What AI capabilities do network tools need?
AI networking tools have many beneficial capabilities. When evaluating AI tools, engineers should prioritize the specific capabilities their networks need for successful AI use. Continue Reading
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News
09 Oct 2024
Government use of AI by key U.S. military branches
The Air Force and Army are exploring applications of GenAI including using their own large language models. While some use cases are successful, others are not. Continue Reading
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Tip
09 Oct 2024
How to effectively manage AI projects in 12 steps
AI is a high priority for companies but results often fall short of expectations. These 12 steps will help you successfully manage AI projects and deliver business value. Continue Reading
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Feature
09 Oct 2024
Snowflake the engine for fintech firm's AI transformation
Specialist TS Imagine is using the data platform vendor's Cortex capabilities to extract value from unstructured data and become more efficient by automating processes. Continue Reading
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News
09 Oct 2024
Alation launches AI governance suite to meet rising need
With interest in generative AI increasing, the vendor's new suite aims to help enterprises both mitigate risks as well as confidently use new applications. Continue Reading
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Tip
08 Oct 2024
15 best practices for contact center agent training programs
Agents thrive when contact center training programs are built on KSAC profiles, performance analysis and recognition, personal coaching and shadowing, AI integration, and ROI. Continue Reading
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News
08 Oct 2024
Databricks Apps a toolkit that simplifies AI development
Features including native integrations with development platforms and automatic provisioning of serverless compute enable customers to more easily develop and deploy applications. Continue Reading
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Tip
08 Oct 2024
How small businesses can take advantage of AI
Small business owners see AI's potential for automation and transformation, yet concerns remain. This seven-step program will help AI implementations get off on the right track. Continue Reading
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Feature
08 Oct 2024
10 top artificial intelligence certifications and courses for 2025
As AI adoption accelerates, AI certifications and courses have proliferated. These offerings go beyond the basics, deepening your knowledge of this rapidly evolving technology. Continue Reading
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Tip
07 Oct 2024
Artificial intelligence vs. human intelligence: Differences explained
Artificial intelligence is humanlike. There are differences, however, between natural and artificial intelligence. Here are three ways AI and human cognition diverge. Continue Reading
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News
07 Oct 2024
Monte Carlo aids data observability with root cause analysis
The vendor's new capabilities are designed to enable Databricks and GitLab users to quickly discover and resolve the underlying causes of data quality problems. Continue Reading
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Tip
04 Oct 2024
Contact center fraud: How to detect and prevent it
Contact centers can be sitting ducks for fraudsters, but comprehensive agent training, authentication techniques and advanced technologies can protect businesses and customers. Continue Reading
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News
04 Oct 2024
Google updates Search with more generative AI features
The cloud and search giant now has ads in AI Overviews and updates for consumer products, such as the ability to ask questions and use video with Google Lens. Continue Reading
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News
04 Oct 2024
Walmart, SF 49ers share generative AI experiences
The retail giant and the NFL team joined other organizations at the Enterprise Connect AI conference to discuss lessons learned from deploying the technology. Continue Reading
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Feature
03 Oct 2024
How digital twins can help support sustainability
Digital twin technology shows promise as a sustainability tool-- but it's no panacea. Continue Reading
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Feature
03 Oct 2024
Lessons on AI-driven marketing at EmTech MIT 2024
In addition to generating personalized advertising content, marketing professionals are using large language models as new personas to shape brand perception and strategy. Continue Reading
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News
03 Oct 2024
SingleStore's BryteFlow acquisition targets data integration
The data platform vendor's purchase adds full change data capture capabilities and is aimed at improving data ingestion and integration from applications and databases. Continue Reading
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News
03 Oct 2024
OpenAI shows developers what is possible with speech tool
The AI vendor introduced four new offerings for enterprises. Its Realtime API is notable for its speech-to-speech capability. Meanwhile, the startup is growing explosively. Continue Reading
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Tip
03 Oct 2024
Contact center monitoring: A step-by-step guide
A well-designed monitoring program identifies customer pain points and gathers valuable intelligence that can improve agent performance and CX, as well as products and services. Continue Reading
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Definition
03 Oct 2024
What is Gen AI? Generative AI explained
Generative AI is a type of artificial intelligence technology that can produce various types of content, including text, imagery, audio and synthetic data. Continue Reading
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Podcast
01 Oct 2024
Enterprise adoption of generative AI is accelerating
More enterprises are using generative AI. There is no consensus on the best use case or if open or closed models work better. Organizations that used AI before ChatGPT are ahead. Continue Reading
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News
01 Oct 2024
MicroStrategy update aims to improve generative AI accuracy
The longtime analytics vendor's latest release addresses the accuracy of artificial intelligence outputs and includes an integration that enables users to query bots within Teams. Continue Reading
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Definition
01 Oct 2024
What is AI? Artificial Intelligence explained
Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems. Continue Reading
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News
26 Sep 2024
OpenAI restructure move unsurprising, but raises concerns
The for-profit organization will lead to more freedom for the organization and its investors. However, it could cause enterprises to question if the vendor is committed to safe AI. Continue Reading
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News
26 Sep 2024
ThoughtSpot taps Salesforce exec Karkhanis to be new CEO
As analytics enters a new era dominated by GenAI, the vendor has named former Salesforce Sales Cloud and Einstein Analytics leader Ketan Karkhanis its new chief executive officer. Continue Reading
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News
26 Sep 2024
Cockroach Labs adds vector search, updates pricing options
The database vendor's new update includes an integration with pgvector that provides users with the vector search capabilities needed to feed RAG pipelines and develop GenAI tools. Continue Reading
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News
25 Sep 2024
Microsoft introduces new safety tools for generative AI
The cloud giant introduced tools that cite sources in Copilot, curb hallucination and protect privacy. They show ways the vendor has learned from previous challenges. Continue Reading
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Definition
25 Sep 2024
What is embodied AI? How it powers autonomous systems
Embodied AI refers to artificial intelligence systems that interact with and can learn from their environments using a suite of technologies that include sensors, motors, machine learning and natural language processing. Continue Reading
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Definition
25 Sep 2024
What is a decision support system (DSS)?
A decision support system (DSS) is a computer program used to improve a company's decision-making capabilities. Continue Reading
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Definition
24 Sep 2024
What is Change Healthcare?
Change Healthcare is a healthcare technology provider specializing in revenue cycle management, payment management and health information exchange solutions. Continue Reading
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News
23 Sep 2024
Salesforce Agentforce, Microsoft Copilot AI battle heats up
After rebranding Einstein copilot products as 'agents,' Salesforce CEO Marc Benioff likened Microsoft Copilot AI to Clippit, also known as Clippy, the original intelligent agent. Continue Reading
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News
20 Sep 2024
Amazon offers new generative AI tool for e-commerce sellers
Project Amelia is a selling expert that provides sellers with answers to questions. It makes use of broad knowledge and will soon provide answers to complex problems. Continue Reading
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News
18 Sep 2024
Fivetran targets data security by adding Hybrid Deployment
The vendor's new feature aims to aid organizations that deal with sensitive data by enabling them to manage pipelines from private clouds and on-premises environments. Continue Reading
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Tip
18 Sep 2024
AI in banking: Benefits, risks, what's next
AI technologies bring operational efficiency and customer benefits to banking. Learn how GenAI and other AI tools are transforming financial services and risks to watch out for. Continue Reading
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News
17 Sep 2024
Teradata ClearScape Analytics update targets ROI on AI, ML
The vendor's latest platform update adds features such as a PySpark conversion tool and AutoML aimed at helping customers improve returns on their investments in AI and ML models. Continue Reading
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Definition
16 Sep 2024
What is social learning theory?
Social learning theory is the philosophy that people can learn from each other through observation, imitation, modeling and even emotions. Continue Reading
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Definition
16 Sep 2024
What is Blue Yonder (formerly JDA Software)?
Blue Yonder, formerly JDA Software, is a software and consultancy company that specializes in selling supply chain management products and services to businesses. Continue Reading
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Feature
13 Sep 2024
Explore the benefits and risks of AI in fintech
Financial technology can benefit greatly from AI tools and strategies. But financial services companies looking to adopt AI need to understand the risks too. Continue Reading
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News
13 Sep 2024
Tableau Einstein is a new BI platform with AI at its core
The new platform marks an evolution for the longtime analytics vendor, making AI the focus with capabilities such as agent-based insight generation and real-time analysis. Continue Reading
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Tip
13 Sep 2024
How AI could change threat detection
AI is changing technology as we know it. Discover how it's already improving organizations' ability to detect cybersecurity threats and how its benefits could grow as AI matures. Continue Reading
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News
12 Sep 2024
OpenAI releases new models that provide better reasoning
While reasoning is a needed move toward workflows based on AI agents, it does not solve the problem of bias in large language models. Good data is a way to mitigate that problem. Continue Reading
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News
12 Sep 2024
Zoho Analytics update adds GenAI tools, data science studio
New capabilities for the vendor's GenAI assistant include insight generation, while a studio for data science and machine learning enables various personae to do predictive BI. Continue Reading
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News
11 Sep 2024
Oracle launches over 50 AI Agents for business use
The new agents will automate business processes. The agents show the growth in generative AI and move the market beyond the chatbot use case into a work assistant application. Continue Reading
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Tip
11 Sep 2024
The role of machine learning in multitouch attribution
As customer journeys have become more complex, marketers often struggle to determine which touchpoints lead to sales. Explore how machine learning can help. Continue Reading
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News
10 Sep 2024
Qlik AutoML update targets trust with visibility, simplicity
The vendor added new features that simplify developing and deploying machine learning models as well as provide greater visibility into performance to ensure trustworthy outputs. Continue Reading
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News
10 Sep 2024
Oracle keeps AI focus with database updates, new data lake
Updates to HeatWave and Database 23ai, along with the introduction of Intelligent Data Lake, are all aimed at better enabling customers to develop artificial intelligence tools. Continue Reading
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Tip
10 Sep 2024
AI transparency: What is it and why do we need it?
As AI adoption has increased, the concept of AI transparency has broadened in scope and grown in importance. Learn what it means for enterprise AI teams. Continue Reading
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Feature
09 Sep 2024
Exploding interest in GenAI makes AI governance a necessity
With more employees of organizations now using artificial intelligence tools to inform business decisions, guidelines that ensure their safe and secure use are critical. Continue Reading
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Tip
06 Sep 2024
7 essential steps to create a contact center RFP
Successful contact center RFPs are built on collaboration, vendor research, countless questions and answers, scorecards, shortlists, trial runs, bakeoffs and the final decision. Continue Reading
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Tip
06 Sep 2024
How can AI drive revenue? Here are 10 approaches
Artificial intelligence has captured the imagination of many a boardroom. Now, the emphasis has shifted to capturing revenue through AI-driven use cases. Continue Reading
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Tip
04 Sep 2024
Understanding the role of AI in cloud computing
AI is bringing previously unimagined capabilities in automation, optimization and predictive analytics to cloud management while posing new challenges for IT departments. Continue Reading
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Feature
03 Sep 2024
GenAI demands greater emphasis on data quality
As GenAI explodes and enables enterprise decision-making at previously unseen speed and scale, accurate information to train models and applications becomes increasingly important. Continue Reading
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News
03 Sep 2024
Couchbase launches database tools to foster AI development
The vendor's new columnar capabilities and mobile-based vector search are aimed at helping customers access unstructured data to inform models and applications. Continue Reading
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Podcast
03 Sep 2024
Generative AI will force diversity in AI systems
In this podcast episode, David C. Williams, vice president of automation at AT&T, explains why vendors have no choice but to include diversity in their data sets. Continue Reading
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Definition
28 Aug 2024
What is an intelligent agent?
An intelligent agent is a program that can make decisions or perform a service based on its environment, user input and experiences. Continue Reading
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Definition
28 Aug 2024
What is natural language processing (NLP)?
Natural language processing (NLP) is the ability of a computer program to understand human language as it’s spoken and written -- referred to as natural language. Continue Reading
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News
27 Aug 2024
Pinecone launches serverless vector database on Azure, GCP
Serverless, first launched on AWS, is now available on all three major public clouds in a move aimed at enabling customers to control costs in the environment of their choice. Continue Reading
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Tip
27 Aug 2024
Contact center outsourcing: What businesses need to know
Businesses use contact center outsourcing to alleviate agent understaffing, expand customer service and reduce costs, but loss of control and service inconsistency are concerns. Continue Reading
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Tip
27 Aug 2024
How to take advantage of Copilot for SharePoint
Copilot -- Microsoft's AI chatbot tool -- works in several other apps, including SharePoint. Together, Copilot and SharePoint can simplify site and content creation. Continue Reading
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Tip
27 Aug 2024
Why contact centers have high turnover and how to combat it
The alarming rise in contact center turnover rates negatively impacts agent morale, customer interactions and ROI. In many ways, AI is seen as both the cause and the solution. Continue Reading
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Feature
27 Aug 2024
Salesforce and Workday AI deal won't disrupt ERP market
Salesforce and Workday are partnering on integrating AI data. However, the combined forces of the enterprise application giants will likely not result in an ERP market juggernaut. Continue Reading
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News
27 Aug 2024
Nvidia launches NIM Agent Blueprints to speed AI use
Nvidia introduced new microservice that helps enterprise developers deploy GenAI applications. It also introduced three Blueprints for different use cases. Continue Reading
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News
26 Aug 2024
GenAI evolving, remains dominant data and analytics trend
As enterprise use of generative AI evolves from theory to practice, it remains the dominant development focus, with governance and real-time streaming playing complementary roles. Continue Reading
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Feature
26 Aug 2024
Democratization of AI creates benefits and challenges
What happens when you expand the use of AI beyond a circle of experts? To prevent business challenges, leaders must make smart investments in AI tools and training for workers. Continue Reading
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Feature
26 Aug 2024
10 top AI and machine learning trends for 2024
Custom enterprise models, open source AI, multimodal -- learn about the top AI and machine learning trends for 2024 and how they promise to transform the industry. Continue Reading
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Opinion
23 Aug 2024
Will AI replace technical writers? One user's experience
As with many jobs, how AI advancements will affect the future of technical writing is up for debate. Hear from one expert on why AI is here to stay -- but so are technical writers. Continue Reading
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Tip
22 Aug 2024
Understanding how the Copilot+ PC program uses AI
Organizations looking to boost productivity for key Windows users should learn what Copilot+ PCs can offer and what workflows the features can help with. Continue Reading
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Feature
22 Aug 2024
AI regulation: What businesses need to know in 2024
The rapid evolution and adoption of AI tools has policymakers scrambling to craft effective AI regulation and laws. Law professor Michael Bennett analyzes what's afoot in 2024. Continue Reading
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Tip
21 Aug 2024
How to manage today's remote contact center agents
Technologies like agent analytics, video conferencing, collaboration tools, workforce management applications and cloud software can help manage remote contact centers. Continue Reading
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Tip
21 Aug 2024
The ultimate contact center security checklist
If customers know organizations can keep their data safe in the contact center, they have more positive experiences. This checklist of best practices can help establish that trust. Continue Reading
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Definition
21 Aug 2024
What is supervised learning?
Supervised learning is a subcategory of machine learning (ML) and artificial intelligence (AI) where a computer algorithm is trained on input data that has been labeled for a particular output. Continue Reading
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Feature
20 Aug 2024
How businesses are using AI in the construction industry
As businesses in the construction industry integrate AI and machine learning into their processes, the sector's approach to design, safety and project management is changing. Continue Reading
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Feature
20 Aug 2024
Industry experts share top tactics for AI-powered analytics
Unlock the power of AI in data analytics with expert guidance. Learn how to implement AI tools that drive strategic success and future-proof your business. Continue Reading
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Tip
20 Aug 2024
10 strategies to improve contact center agent performance
Call monitoring, skills-based routing, positive reinforcement, training resources and coaching can help contact center agents improve their performance and customer interactions. Continue Reading
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Tip
19 Aug 2024
Assessing the competitors of Copilot for Microsoft 365
There are numerous generative AI tools that focus on enhancing user productivity, so organizations should survey the market to evaluate which product they should deploy and use. Continue Reading
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Feature
16 Aug 2024
History and evolution of contact centers
Alexander Graham Bell, Steve Jobs and the Baby Bells played notable roles in the contact center's transformation into the front line of communication for businesses and customers. Continue Reading
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Feature
15 Aug 2024
The top 7 video marketing trends
Video marketing trends, such as user-generated content, influencer marketing and virtual and hybrid events, can help brands expand their reach and engage more customers. Continue Reading
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Feature
14 Aug 2024
The ultimate guide to contact center modernization
Advanced technologies, omnichannel support, agent performance, data security and ROI are keys to modernizing contact centers, but AI integration and customer personalization dominate. Continue Reading
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Definition
13 Aug 2024
What is transfer learning?
Transfer learning is a machine learning (ML) technique where an already developed ML model is reused in another task. Continue Reading
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Tip
13 Aug 2024
Use RAG with LLMs to democratize data analytics
Pairing retrieval-augmented generation with an LLM helps improve prompts and outputs, democratizing data access and making previously elusive information available to more users. Continue Reading
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News
12 Aug 2024
Startup aims to upend old-school RPA with large action model
With its GenAI-based platform, Orby AI aims to provide enterprises with generative process automation and AI agents to automate a range of business workflows. Continue Reading
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Answer
12 Aug 2024
10 must-have contact center skills for agents in 2024
Contact center agents must have a wide range of interpersonal and technological skills to interact with customers and resolve their issues in a timely and empathetic manner. Continue Reading
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Tip
09 Aug 2024
10 best practices for contact center quality assurance
To ensure quality and results in the contact center, businesses must define clear metrics, use real-time analytics, seek customer feedback, upskill agents and automate everywhere. Continue Reading
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Report
09 Aug 2024
15 essential contact center features
Today's multifunctional contact centers must cut through the product hype and incorporate software features that meet customer demands for fast, seamless and personalized service. Continue Reading
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Feature
07 Aug 2024
The dangers of voice deepfakes in the November election
The growth of generative AI has led to more audio cloning technology. This could affect the U.S. election. Recent incidents show that existing safeguards are not effective. Continue Reading
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Feature
06 Aug 2024
12 key benefits of AI for business
AI experts expound on these top areas where artificial intelligence technologies can improve enterprise operations and services. Continue Reading
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Tip
06 Aug 2024
15 top applications of artificial intelligence in business
The use of AI in business applications and operations is expanding. Learn about where enterprises are applying AI and the benefits AI applications are driving. Continue Reading
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News
05 Aug 2024
What new AI search features in Chrome mean for users
The features bring Google Lens to the desktop, and help users rediscover their search history and compare products on a single tab. They are useful for consumers and enterprises. Continue Reading
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Tip
02 Aug 2024
How AIOps can optimize incident management teams
Artificial intelligence can help operations teams handle IT incidents, mitigate downtime, increase availability and reduce the time spent on manual processes. Continue Reading
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News
01 Aug 2024
New Snowflake service enables secure AI, ML deployment
Snowpark Container Services aims to provide the vendor's users with a secure environment for deploying and managing models and applications without having to move their data. Continue Reading
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Tip
01 Aug 2024
8 contact center metrics to improve agent performance and CX
These metrics measure and report on productivity and effectiveness at the contact center agent level to ensure performance aligns with the overall mission of the organization. Continue Reading