Business intelligence technology
Technical requirements needed to analyze huge amounts of corporate data are increasingly complex. Business intelligence technologies such as data discovery processes, data warehouses and data visualization have become essential for enterprises to tap into the business value of information. Learn about the latest BI technologies designed to help create value from big data.
Top Stories
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News
22 Oct 2024
Reltio update delivers new AI-powered matching capabilities
The data unification vendor's latest AI tool is a prebuilt customer data matching tool that uses LLMs and machine learning to help users develop more complete customer profiles. Continue Reading
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News
18 Oct 2024
Amplitude adds A/B testing tool to analytics suite
Both the vendor's new feature as well as its recent acquisition of Command AI aim to make it easier for business users to work with its tools without requiring expert help. Continue Reading
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Tip
17 Oct 2024
Will generative AI replace data analysts?
Generative AI isn't going to replace data analysts. It can help analysts be more effective, but GenAI lacks human insights and knowledge to properly do the job. Continue Reading
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Definition
17 Oct 2024
What is real-time business intelligence (RTBI)?
Real-time business intelligence (RTBI) combines data analytics and various data processing tools to enable access to the most relevant, up-to-the-minute data and visualizations. Continue Reading
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News
16 Oct 2024
Informatica update targets preparing data for AI development
The data management vendor's latest platform update includes features aimed at enabling customers to effectively ready their data for informing models and applications. Continue Reading
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News
16 Oct 2024
Tableau platform update targets need, eschews AI hype
Following the recent unveiling of significant AI-related tools, the vendor's final 2024 release adds practical features aimed at making Tableau easier to deploy as well as consume. Continue Reading
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Feature
09 Oct 2024
Snowflake the engine for fintech firm's AI transformation
Specialist TS Imagine is using the data platform vendor's Cortex capabilities to extract value from unstructured data and become more efficient by automating processes. Continue Reading
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News
09 Oct 2024
Alation launches AI governance suite to meet rising need
With interest in generative AI increasing, the vendor's new suite aims to help enterprises both mitigate risks as well as confidently use new applications. Continue Reading
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Tip
08 Oct 2024
15 best practices for contact center agent training programs
Agents thrive when contact center training programs are built on KSAC profiles, performance analysis and recognition, personal coaching and shadowing, AI integration, and ROI. Continue Reading
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News
08 Oct 2024
Databricks Apps a toolkit that simplifies AI development
Features including native integrations with development platforms and automatic provisioning of serverless compute enable customers to more easily develop and deploy applications. Continue Reading
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News
07 Oct 2024
Monte Carlo aids data observability with root cause analysis
The vendor's new capabilities are designed to enable Databricks and GitLab users to quickly discover and resolve the underlying causes of data quality problems. Continue Reading
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News
03 Oct 2024
SingleStore's BryteFlow acquisition targets data integration
The data platform vendor's purchase adds full change data capture capabilities and is aimed at improving data ingestion and integration from applications and databases. Continue Reading
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Tip
03 Oct 2024
Contact center monitoring: A step-by-step guide
A well-designed monitoring program identifies customer pain points and gathers valuable intelligence that can improve agent performance and CX, as well as products and services. Continue Reading
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Definition
03 Oct 2024
What is self-service business intelligence (self-service BI)?
Self-service business intelligence (BI) is an approach to data analytics that enables nontechnical business users to access and explore data sets. Continue Reading
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Definition
01 Oct 2024
What is customer intelligence (CI) and how does it help business?
Customer intelligence (CI) is the process of collecting and analyzing detailed customer data from internal and external sources to gain insights about customer needs, motivations and behaviors. Continue Reading
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News
01 Oct 2024
MicroStrategy update aims to improve generative AI accuracy
The longtime analytics vendor's latest release addresses the accuracy of artificial intelligence outputs and includes an integration that enables users to query bots within Teams. Continue Reading
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Tip
27 Sep 2024
5 reasons to use AI and machine learning in a data warehouse
Using AI and ML in a data warehouse gives the whole organization a single source of truth that can align decision making and foster better insights. Continue Reading
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News
26 Sep 2024
ThoughtSpot taps Salesforce exec Karkhanis to be new CEO
As analytics enters a new era dominated by GenAI, the vendor has named former Salesforce Sales Cloud and Einstein Analytics leader Ketan Karkhanis its new chief executive officer. Continue Reading
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News
26 Sep 2024
Cockroach Labs adds vector search, updates pricing options
The database vendor's new update includes an integration with pgvector that provides users with the vector search capabilities needed to feed RAG pipelines and develop GenAI tools. Continue Reading
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News
24 Sep 2024
New Grafana Labs features aim to simplify observability
The vendor's latest set of capabilities includes prebuilt applications and automated features aimed at making it easier to use observability tools to monitor data and IT processes. Continue Reading
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News
18 Sep 2024
Fivetran targets data security by adding Hybrid Deployment
The vendor's new feature aims to aid organizations that deal with sensitive data by enabling them to manage pipelines from private clouds and on-premises environments. Continue Reading
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Definition
18 Sep 2024
What is corporate performance management (CPM)?
Corporate performance management (CPM) encompasses the processes and methodologies used to align an organization's strategies and goals to its plans and actions as a business. Continue Reading
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News
17 Sep 2024
Teradata ClearScape Analytics update targets ROI on AI, ML
The vendor's latest platform update adds features such as a PySpark conversion tool and AutoML aimed at helping customers improve returns on their investments in AI and ML models. Continue Reading
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News
17 Sep 2024
Confluent platform update targets developer choice, security
The vendor's latest follows its recent acquisition of WarpStream and adds new security features, along with support for the Table API to provide new options for Apache Flink users. Continue Reading
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Definition
16 Sep 2024
What is actionable intelligence?
Actionable intelligence is information that can be immediately used or acted upon, either tactically in direct response to an evolving situation, or strategically as the result of data analytics or some other assessment. Continue Reading
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News
13 Sep 2024
Tableau Einstein is a new BI platform with AI at its core
The new platform marks an evolution for the longtime analytics vendor, making AI the focus with capabilities such as agent-based insight generation and real-time analysis. Continue Reading
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News
12 Sep 2024
Zoho Analytics update adds GenAI tools, data science studio
New capabilities for the vendor's GenAI assistant include insight generation, while a studio for data science and machine learning enables various personae to do predictive BI. Continue Reading
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News
10 Sep 2024
Qlik AutoML update targets trust with visibility, simplicity
The vendor added new features that simplify developing and deploying machine learning models as well as provide greater visibility into performance to ensure trustworthy outputs. Continue Reading
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News
10 Sep 2024
Oracle keeps AI focus with database updates, new data lake
Updates to HeatWave and Database 23ai, along with the introduction of Intelligent Data Lake, are all aimed at better enabling customers to develop artificial intelligence tools. Continue Reading
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Tip
06 Sep 2024
7 essential steps to create a contact center RFP
Successful contact center RFPs are built on collaboration, vendor research, countless questions and answers, scorecards, shortlists, trial runs, bakeoffs and the final decision. Continue Reading
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News
04 Sep 2024
InfluxData targets performance, adds self-managed version
The time series database specialist's update addresses performance to better handle complex real-time workloads and includes a new option for on-premises and private cloud users. Continue Reading
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Feature
03 Sep 2024
GenAI demands greater emphasis on data quality
As GenAI explodes and enables enterprise decision-making at previously unseen speed and scale, accurate information to train models and applications becomes increasingly important. Continue Reading
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News
03 Sep 2024
Couchbase launches database tools to foster AI development
The vendor's new columnar capabilities and mobile-based vector search are aimed at helping customers access unstructured data to inform models and applications. Continue Reading
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News
28 Aug 2024
Cribl positions for IPO with $319M in latest funding round
The observability specialist's latest financing, along with strong recurring revenue and customer growth, helps set the vendor up to go public pending further financial milestones. Continue Reading
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Definition
28 Aug 2024
What is sentiment analysis?
Sentiment analysis, also referred to as 'opinion mining,' is an approach to natural language processing (NLP) that identifies the emotional tone behind a body of text. Continue Reading
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News
27 Aug 2024
Pinecone launches serverless vector database on Azure, GCP
Serverless, first launched on AWS, is now available on all three major public clouds in a move aimed at enabling customers to control costs in the environment of their choice. Continue Reading
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Tip
27 Aug 2024
Contact center outsourcing: What businesses need to know
Businesses use contact center outsourcing to alleviate agent understaffing, expand customer service and reduce costs, but loss of control and service inconsistency are concerns. Continue Reading
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Tip
27 Aug 2024
Why contact centers have high turnover and how to combat it
The alarming rise in contact center turnover rates negatively impacts agent morale, customer interactions and ROI. In many ways, AI is seen as both the cause and the solution. Continue Reading
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News
26 Aug 2024
GenAI evolving, remains dominant data and analytics trend
As enterprise use of generative AI evolves from theory to practice, it remains the dominant development focus, with governance and real-time streaming playing complementary roles. Continue Reading
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News
22 Aug 2024
Collibra, Reltio integration targets discovery, governance
The new partnership aims to provide joint customers with complementary capabilities to help them better find relevant data for analysis and manage their data assets. Continue Reading
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Tip
21 Aug 2024
How to manage today's remote contact center agents
Technologies like agent analytics, video conferencing, collaboration tools, workforce management applications and cloud software can help manage remote contact centers. Continue Reading
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Tip
21 Aug 2024
The ultimate contact center security checklist
If customers know organizations can keep their data safe in the contact center, they have more positive experiences. This checklist of best practices can help establish that trust. Continue Reading
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Video
21 Aug 2024
Fibonacci sequence use cases in technology
The Fibonacci sequence has key applications in code testing, cryptography and quantum computing. Continue Reading
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Tip
20 Aug 2024
10 strategies to improve contact center agent performance
Call monitoring, skills-based routing, positive reinforcement, training resources and coaching can help contact center agents improve their performance and customer interactions. Continue Reading
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Feature
16 Aug 2024
History and evolution of contact centers
Alexander Graham Bell, Steve Jobs and the Baby Bells played notable roles in the contact center's transformation into the front line of communication for businesses and customers. Continue Reading
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Tip
14 Aug 2024
Collaborative business intelligence helps users connect data dots
Social BI enables users to interact with their organization's data -- and data experts -- in applications where they already collaborate and work. Continue Reading
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Feature
14 Aug 2024
The ultimate guide to contact center modernization
Advanced technologies, omnichannel support, agent performance, data security and ROI are keys to modernizing contact centers, but AI integration and customer personalization dominate. Continue Reading
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Answer
12 Aug 2024
10 must-have contact center skills for agents in 2024
Contact center agents must have a wide range of interpersonal and technological skills to interact with customers and resolve their issues in a timely and empathetic manner. Continue Reading
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Tip
09 Aug 2024
10 best practices for contact center quality assurance
To ensure quality and results in the contact center, businesses must define clear metrics, use real-time analytics, seek customer feedback, upskill agents and automate everywhere. Continue Reading
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Report
09 Aug 2024
15 essential contact center features
Today's multifunctional contact centers must cut through the product hype and incorporate software features that meet customer demands for fast, seamless and personalized service. Continue Reading
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Tip
02 Aug 2024
Use LLMs for data analysis to improve business operations
Data professionals can use LLMs for data and predictive analytics work. Still, the analysis of large amounts of textual and visual data requires human oversight to succeed. Continue Reading
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News
01 Aug 2024
New Snowflake service enables secure AI, ML deployment
Snowpark Container Services aims to provide the vendor's users with a secure environment for deploying and managing models and applications without having to move their data. Continue Reading
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Tip
01 Aug 2024
8 contact center metrics to improve agent performance and CX
These metrics measure and report on productivity and effectiveness at the contact center agent level to ensure performance aligns with the overall mission of the organization. Continue Reading
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News
01 Aug 2024
Google Cloud's BigQuery gets AI injection, Looker to follow
The tech giant's latest analytics and data management moves include the general availability of Gemini in BigQuery and the imminent availability of Gemini in Looker. Continue Reading
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Feature
31 Jul 2024
7 contact center trends for 2024 and beyond
As contact centers trend toward becoming viable profit centers, AI's influence is at the core of conversational analytics, omnichannel communications and a mobile-first strategy. Continue Reading
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News
31 Jul 2024
Astronomer adds DBT Core support to data orchestration suite
The vendor's latest Astro platform update integrates the open source transformation tool to help users better prepare information for analytics and AI models and applications. Continue Reading
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Tip
26 Jul 2024
How to improve the contact center experience for customers
Customers want their contact center interactions to be fast, seamless, tailored and personal in the form of mobile apps, self-service, improved IVR and knowledgeable human agents. Continue Reading
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Definition
26 Jul 2024
What is a perceptron?
A perceptron is a simple model of a biological neuron used in an artificial neural network. Continue Reading
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News
26 Jul 2024
Generative AI a top priority for Amazon QuickSight
Though the BI platform already enables users to analyze data and develop data products using natural language, AWS plans to do more to aid insight generation and user efficiency. Continue Reading
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News
24 Jul 2024
Knime adds new AI governance measures to analytics suite
The vendor's latest update adds connectivity to AI providers to enable GenAI development as well as governance features to address the growing use of GenAI and its inherent risks. Continue Reading
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News
24 Jul 2024
Precisely aiding wildfire fight with risk assessment data
The data integrity vendor's specialized database includes added topographical and weather-related information to help organizations prepare for and predict catastrophic fires. Continue Reading
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Tip
24 Jul 2024
12 top contact center platforms of 2024
Which came first: the evolution of the contact center or the evolution of its supporting software? It's the old chicken-and-egg debate. Either way, AI is the catalyst. Continue Reading
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Feature
19 Jul 2024
The top augmented analytics tools vendors are offering
Augmented analytics tools play a crucial role in providing users of all technical skills levels access to AI and analytics daily. Consider 10 of the top options available. Continue Reading
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News
17 Jul 2024
Qlik launches Talend Cloud, aims to ensure data is trusted
The longtime BI vendor's new integration platform aims to deliver trust in the information users work with to inform analytics and AI models and applications. Continue Reading
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Feature
16 Jul 2024
10 types of contact centers explained
Contact centers are the front line of communication between the enterprise and customers. But no two facilities are alike, so it's best to know which type fits business goals. Continue Reading
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News
16 Jul 2024
Teradata integrates with DataRobot to aid AI development
The partnership provides the data management and analytics vendor's users with more choice so that they can develop advanced models and applications with their preferred tools. Continue Reading
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News
15 Jul 2024
AI readiness requires buy-in, technology and good governance
With interest in natural language processing, predictive analytics and other augmented intelligence rises, more than tooling is needed for enterprises to properly prepare. Continue Reading
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News
12 Jul 2024
Tableau launches generative AI assistant, updates platform
The longtime analytics vendor made a Copilot for data preparation generally available with similar tools for data cataloging and dashboard development and analysis expected soon. Continue Reading
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News
11 Jul 2024
Oracle's new Exadata architecture targets efficiency, cost
With Exascale, the tech giant aims to improve the efficiency of its relational database platform to handle GenAI workloads while dramatically reducing costs with new pricing. Continue Reading
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News
11 Jul 2024
Data quality specialist Soda secures $14M to fuel expansion
The Europe-based vendor intends to use its latest funding to shift its growth focus to the U.S. while also continuing to invest in its AI-fueled observability platform. Continue Reading
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News
10 Jul 2024
Graph technology helps battle election misinformation
Backed by a grant from Neo4j, including free use of its platform, Syracuse University is exposing coordinated networks that spread election misinformation on social media. Continue Reading
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Feature
09 Jul 2024
5 key contact center AI features and their benefits
As multifunctional contact centers evolve in complexity and importance, AI and GenAI integration are advancing self-service chatbots, customer insights and agent monitoring. Continue Reading
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Feature
02 Jul 2024
8 benefits of a modern contact center
Contact centers and their multifunctional capabilities can provide businesses with a competitive edge through improved agent performance, customer engagement and brand loyalty. Continue Reading
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News
02 Jul 2024
Databricks launches generative AI tools, including assistant
The vendor's assistant and automatically generated metadata descriptions together enable users to work with data using natural language and receive accurate outputs in response. Continue Reading
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Definition
28 Jun 2024
data literacy
Data literacy is the ability to derive meaningful information from data, just as literacy in general is the ability to derive information from the written word. Continue Reading
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News
27 Jun 2024
MicroStrategy's latest delivers embedded AI-powered insights
The longtime independent analytics vendor's new platform update combines embedded BI with generative AI to deliver AI-powered insights to users within the flow of their work. Continue Reading
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News
26 Jun 2024
SingleStore adds Iceberg integration, improved vector search
The data platform vendor's latest update targets GenAI development by enabling easier access to unstructured data, making searches more efficient and optimizing cloud consumption. Continue Reading
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News
26 Jun 2024
Oracle launches HeatWave GenAI to fuel AI development
The tech giant updated its database with new features aimed at simplifying model and application development cost-effectively, including in-database LLMs. Continue Reading
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News
25 Jun 2024
Sisense adds embeddable chatbot to generative AI toolkit
The embedded BI specialist introduced Analytics Chatbot, a tool that enables natural language interactions with data, and a feature that lets users easily create summaries. Continue Reading
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Tip
24 Jun 2024
6 key features of embedded analytics software
Data-driven organizations need employees of all technical skill levels to be able to access and use data. Embedded analytics software has six features that make data more usable. Continue Reading
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Feature
21 Jun 2024
Call center vs. contact center: What's the difference?
Call centers still live and die by the phone, while time and technologies have demanded more complex contact centers that service customers over multiple channels of communication. Continue Reading
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News
20 Jun 2024
Actian goes to the edge with latest Zen database update
The data management and analytics vendor's embeddable database now includes streaming capabilities via support for Kafka and faster query times that enable decisions in real time. Continue Reading
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News
17 Jun 2024
Reltio targets trusted data with GenAI, prebuilt tools
The vendor's latest update adds new customer insight capabilities, including an AI assistant, and industry-specific tools all aimed at providing a trusted foundation for analysis. Continue Reading
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News
14 Jun 2024
Anomalo unveils quality monitoring for unstructured data
The data quality specialist's capabilities will enable customers to monitor unstructured text to ensure the health of data used to inform analytics and AI models and applications. Continue Reading
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Definition
14 Jun 2024
data collection
Data collection is the process of gathering data for use in business decision-making, strategic planning, research and other purposes. Continue Reading
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News
12 Jun 2024
New Databricks tools target AI quality, cost and security
The vendor's latest features aim to help customers improve model accuracy by securely developing compound systems that include multiple language models and RAG pipelines. Continue Reading
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Feature
11 Jun 2024
Qlik analytics suite helps cities combat climate change
The longtime BI and data integration vendor's tools enable C40 Cities, a climate leadership consortium of nearly 100 cities, to operationalize critical environmental data. Continue Reading
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News
06 Jun 2024
Databricks $1B-plus Tabular acquisition adds Iceberg support
The lakehouse specialist's latest purchase adds support for Apache Iceberg to its existing support for Delta Lake and is also a direct confrontation of rival Snowflake. Continue Reading
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Feature
06 Jun 2024
Qlik meets user needs with realistic approach to generative AI
With trusted data as a foundation, the longtime analytics and data integration vendor has been pragmatic in its creation of an environment that enables generative AI development. Continue Reading
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News
04 Jun 2024
Snowflake demonstrates shift to AI with newest features
After a slow start to building an environment for developing AI applications, the vendor unveils new features that show it is catching up to its peers. Continue Reading
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News
04 Jun 2024
Qlik unveils GenAI assistant, tools to build trusted AI
The longtime analytics vendor's latest new features include data integration capabilities targeting data quality and a GenAI assistant that includes data lineage capabilities. Continue Reading
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News
31 May 2024
Trusted data key for Qlik as it develops foundation for AI
The analytics and data integration vendor is focused on providing users with a foundation of trusted data as it develops an ecosystem for developing next-generation applications. Continue Reading
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News
22 May 2024
Microsoft Fabric gets new generative AI tech, more openness
As the tech giant builds out its unified platform for data management and analytics, new tools address ease-of-use with AI and data unification with integrations. Continue Reading
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News
21 May 2024
Informatica adds AI assistant, GenAI development interface
The longtime data management vendor's new capabilities simplify use of its platform, enabling nontechnical users to work with its tools and making experts more efficient. Continue Reading
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News
17 May 2024
Differentiation key as Sigma Computing raises $200M
The vendor's attempt to broaden BI use within organizations with a no-code spreadsheet interface helps its tools feel familiar while enabling deep data exploration. Continue Reading
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News
15 May 2024
Alteryx unveils AI assistant aimed at improving efficiency
The GenAI assistant, now in preview, aims to provide the data management vendor's users with best practices and other assistance as they develop analytics workflows in Designer. Continue Reading
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News
15 May 2024
DBT Labs unveils AI assistant, more tools to transform data
The data transformation specialist's latest update includes new governance and metadata management capabilities as well as an AI-powered copilot for developer efficiency. Continue Reading
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News
14 May 2024
Generative AI adoption outpacing all other forms of AI
A recent survey by the research and advisory firm found that deployment of generative artificial intelligence has exploded after barely being a consideration in the past. Continue Reading
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News
13 May 2024
Alation adds automation to deal with exploding data volume
The data catalog specialist's Workflow Automation provides customers with bots and prebuilt workflows that aid data stewardship by automating repetitive data management tasks. Continue Reading
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News
08 May 2024
Databricks adds vector search, new LLM support to AI suite
The data lakehouse pioneer is targeting model accuracy with the GA of vector search capabilities that help customers find the data needed to train advanced analytics applications. Continue Reading
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News
07 May 2024
Dremio adds text-to-SQL tool, new partnerships to fuel GenAI
The latest update from the data lakehouse specialist includes text-to-SQL translation capabilities and new partnerships that help create an ecosystem for GenAI development. Continue Reading
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News
02 May 2024
MongoDB launches tools for developing generative AI apps
The database vendor's new capabilities include Atlas Stream Processing to enable real-time model updates and Atlas Search Nodes to handle advanced analytics workloads. Continue Reading